Shipping Policy & Charges

1. Overview

This Shipping Policy explains how Purnima Ecommerce Private Limited dispatches and delivers orders placed on purnimaecommerce.in, what it costs, and how long it takes. Every order is packed by hand at our Kolkata store and handed to a tracked courier service.

2. Shipping charges

We keep our shipping simple — one flat rate across the whole of India, with free shipping once your bag crosses ₹999. The charge is calculated on your order subtotal after any discount and is shown to you in the cart and at checkout before you pay.

There are no extra charges by weight, by zone, or by number of items. What you see at checkout is what you pay.

Multi-item and split shipments

The shipping charge applies once per order, not per item. If we need to send your order in more than one parcel — for example when items ship from different locations — you are still charged only once, and the extra cost is borne by us.

3. Cash on Delivery (COD)

Cash on Delivery is available across most serviceable PIN codes in India. The COD option is shown at checkout if your address qualifies.

• The same shipping rules apply — ₹99 flat, free above ₹999.
• No additional COD handling fee is charged.
• Please keep the exact amount ready. Some delivery agents accept UPI at the door, but this is at the courier's discretion and cannot be guaranteed.
• COD is not available on certain high-value orders. Where it is unavailable, only prepaid payment options are shown at checkout.

We reserve the right to withdraw the COD option for a customer who repeatedly refuses delivery of COD orders without cause, as the shipping cost of a refused parcel is borne entirely by us.

4. Order processing time

After your payment is confirmed, your order is picked, quality checked and packed at our Kolkata facility. This normally takes 1 to 2 working days.

• Orders placed before 2:00 PM IST on a working day are usually processed the same day.
• Orders placed after 2:00 PM, on a Sunday, or on a public holiday are processed on the next working day.
• Made-to-order and customised items — such as stitched blouses or saree falls and pico work — take an additional 3 to 5 working days before dispatch. This is stated on the product page.
• During festive sales and peak periods, processing may take up to 3 to 4 working days. We will keep you posted if your order is affected.

You will receive a dispatch confirmation with tracking details by email and WhatsApp as soon as the parcel leaves us.

5. Delivery timelines

Delivery time is counted from the date of dispatch, not the date of order, and varies by how far you are from Kolkata.

Adding the 1–2 working day processing time, most customers receive their order within 3 to 10 working days of placing it. These are good-faith estimates based on our couriers' published transit times, not a guaranteed delivery date.

Working days exclude Sundays and public holidays. Couriers do not usually deliver on national holidays or during local bandhs.

6. Serviceable areas

We ship to over 26,000 PIN codes across India through our courier partners. Serviceability is checked automatically when you enter your PIN code at checkout.

If your PIN code is not currently serviceable, checkout will tell you and the order cannot be placed for that address. Please write to us — we can often arrange delivery to a nearby serviceable location, or let you know when coverage expands.

Some remote PIN codes are serviceable for prepaid orders only, and COD will not be offered for them at checkout.

7. Courier partners

We work with established, tracked logistics providers, including national courier and last-mile partners such as Delhivery, Blue Dart, DTDC, Ecom Express, Xpressbees and India Post for remote locations.

The courier assigned to your shipment is chosen by us based on serviceability, speed and reliability for your PIN code. We are unable to accept requests for a specific courier partner.

To deliver your order, your name, delivery address and phone number are shared with the assigned courier. This is described in our Privacy Policy.

8. Tracking your order

As soon as your parcel is handed to the courier, we send you a dispatch confirmation containing the courier name and tracking number (AWB) by email and WhatsApp.

• Tracking usually goes live on the courier's website within 12 to 24 hours of dispatch. A "not found" status immediately after dispatch simply means the parcel has not yet been scanned into the network.
• The courier will normally call or message you before attempting delivery, so please keep the phone number you gave us reachable.
• If tracking has not updated for more than 72 hours, contact us with your order ID and we will chase the courier for you.

9. Delivery attempts

Our courier partners make up to three delivery attempts on consecutive working days. If nobody is available to receive the parcel on any of those attempts, it is returned to us as an RTO (return to origin) shipment.

Where a parcel comes back to us undelivered:

• For a prepaid order, we refund the item value once the parcel reaches our warehouse and clears inspection. The original shipping charge is not refunded, as the shipment was made. See the Refund Policy.
• For a COD order, no payment was collected, so no refund arises.
• If you would like the order re-shipped instead, we are happy to do that — a fresh ₹99 shipping charge applies to the new dispatch.

Please refuse a parcel at the door if the outer packaging is torn, open or looks tampered with, and tell us the same day.

10. Address accuracy

Please double-check your delivery address, PIN code and phone number before completing checkout. Orders are dispatched to exactly the address you supply.

• Address changes can only be made before dispatch. Contact us immediately if you spot a mistake.
• Once a parcel is with the courier, the address cannot be changed by us.
• Purnima is not responsible for non-delivery caused by an incomplete, incorrect or unreachable address, or by an unreachable phone number, supplied at checkout.

We recommend giving a full address including landmark, floor and locality, and a mobile number that is active during the day.

11. Delays beyond our control

The delivery estimates in this policy are made in good faith, but transit is handled by third-party couriers. We are not liable for delays caused by circumstances outside our reasonable control, including:

• Natural events — cyclones, floods, heavy rain and other severe weather, which affect Eastern India seasonally;
• Strikes, bandhs, curfews, civil unrest or road blockades;
• Public holidays and peak festive congestion in the courier network — Durga Puja, Diwali, and similar;
• Regulatory checks, customs or state-border formalities;
• Courier operational failures, vehicle breakdowns or network disruptions;
• Incorrect address details, or the recipient being unavailable.

Where a delay occurs and we know about it, we will tell you and keep you updated. If a shipment is stuck for an unreasonable time, contact us and we will either expedite it with the courier or cancel and refund your order in full.

12. Damaged or lost shipments

Damaged in transit

If your parcel arrives damaged, please report it within 48 hours of delivery with photographs of the item, the defect and the outer packaging. We will send a free replacement or issue a full refund including shipping. We strongly recommend recording an unboxing video, which resolves such claims immediately.

Lost in transit

If the courier confirms a shipment as lost, we will dispatch a free replacement where the item is in stock, or issue a full refund including the shipping charge. A shipment is treated as lost if it has not been delivered and tracking has shown no movement for 15 working days from dispatch.

Marked delivered but not received

Occasionally a parcel is marked delivered when it has been left with a neighbour, a security desk or a family member. Please check with them first. If you still cannot locate it, tell us within 48 hours of the delivery timestamp and we will raise a formal investigation with the courier, which typically takes 7 to 10 working days to conclude. We will act on the outcome and keep you informed throughout.

13. International shipping

At present Purnima ships within India only. We do not accept orders for delivery to addresses outside India, and cannot ship to a freight-forwarder for onward export.

We hope to open international delivery in future. If you are overseas and would like one of our pieces, write to us or message us on WhatsApp — we will let you know if we can help, and will announce international shipping to our newsletter subscribers when it launches.

14. Contact us

For any question about shipping, tracking or a delayed delivery, get in touch with your order ID to hand and we will look it up right away.